Privacy Policy

1. Introduction

Hydro Jetting Pros ("we," "our," or "us") operates the website located at https://prohydrojetting.com/. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, submit service inquiry forms, or call our customer service and emergency dispatch telephone lines.

By accessing our website or providing information to us, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We collect information from you in several ways to facilitate high-pressure water jetting, camera inspection diagnostics, and drain clearing services:

A. Information You Provide Voluntarily

• Contact Details: Full name, telephone number, email address, and service address (city, state, and zip code);
• Service Emergency Details: Specific nature of the plumbing issue (such as raw sewage backflow, recurring line blockage, restaurant grease trap overflow, or tree root intrusion);
• Property Details: Residential single-family home, commercial restaurant, multi-unit apartment complex, or HOA property;
• Scheduling Preferences: Immediate emergency dispatch, same-day service request, or scheduled preventative maintenance.

B. Information Collected Automatically

• Device & Browser Information: IP address, operating system, browser type, screen resolution, and language settings;
• Usage Patterns: Referring URL, pages visited, time spent on pages, click events, and site navigation paths;
• Location Data: Approximate geographic location (city or metropolitan region) derived from your IP address to route your call to the nearest local service truck.

C. Phone Call & Communications Monitoring

When you contact our dispatch lines at (833) 757-5377 or request a call back, calls may be monitored or recorded for quality assurance, dispatcher training, service accuracy, and verification of customer authorization.

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including:

• Connecting you with licensed, independent local hydro jetting and drain technicians in your geographic area;
• Transmitting service location and emergency symptoms to dispatch technicians so they arrive equipped with appropriate nozzles and hose lengths;
• Providing upfront, transparent cost estimates and quote confirmations;
• Sending SMS or phone updates regarding technician arrival windows and emergency dispatch timing;
• Responding to customer inquiries, feedback, and support requests;
• Monitoring and enhancing the performance, speed, and security of our website;
• Complying with applicable municipal, state, and federal legal obligations.

4. Information Sharing & Disclosure

We strictly limit disclosures of your personal information. We disclose your data only in the following necessary contexts:

• Local Service Technicians: We provide your name, telephone number, service address, and issue description to the independent local plumbing or jetting contractor assigned to perform your service;
• Technical Service Providers: Trusted third-party technology vendors who host our website, manage telephony routing, or provide infrastructure support under strict confidentiality agreements;
• Legal & Safety Compliance: When required by court order, subpoena, law enforcement inquiry, or to protect the health, property, and safety of property owners or our technicians;
• Business Transfers: In the event of a merger, acquisition, or asset transfer, where customer data is transferred as a legitimate business asset under privacy protections.

Zero Selling Policy: We do NOT sell, rent, license, or monetize your personal information to third-party advertisers, lead generators, or data brokers.

5. Cookies & Tracking Technologies

Our website uses standard cookies, web beacons, and similar tracking technologies to ensure site functionality, remember user preferences, and analyze site performance.

You can configure your browser to reject cookies or notify you when cookies are sent. Please note that certain features of the site (such as zip code locator convenience or layout preferences) may not function optimally if cookies are disabled.

6. Data Security Measures

We implement industry-standard technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or misuse. All website transmissions are encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.

While we take comprehensive precautions to protect your data, no method of transmission over the Internet or electronic storage is 100% impenetrable. We encourage you to use caution when sharing sensitive information online.

7. State-Specific Privacy Rights (California CCPA / CPRA & State Laws)

If you are a resident of California or other states with comprehensive consumer data privacy laws (such as Virginia, Colorado, Connecticut, or Utah), you may possess specific statutory rights regarding your personal information:

• Right to Know: The right to request disclosure of the categories and specific pieces of personal information collected about you;
• Right to Delete: The right to request the deletion of your personal information collected by us, subject to legal recordkeeping exemptions;
• Right to Correct: The right to request correction of inaccurate personal data;
• Right to Non-Discrimination: We will never deny you service, charge different prices, or provide a lower quality of service for exercising your privacy rights.

To submit a privacy rights request, please contact our privacy compliance team at (833) 757-5377. We will verify your identity before processing your request in accordance with applicable state laws.

8. Children's Online Privacy Protection

Our website and dispatch services are directed exclusively to adults who are homeowners, commercial operators, or authorized property managers (18 years of age or older). We do not knowingly collect or solicit personal information from children under 13. If we learn we have inadvertently collected data from a child, we will promptly delete that information from our records.

9. Third-Party Links & External Sites

Our website may contain links to external third-party resources, municipal codes, or regulatory guidelines. We are not responsible for the privacy practices, terms, or content of those external websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our operational practices, technological enhancements, or statutory requirements. When updates occur, the "Last Updated" date at the top of this policy will be revised. We recommend reviewing this page periodically to stay informed about how we safeguard your personal information.

11. Contact Us

If you have questions, feedback, or requests regarding this Privacy Policy or your personal information, please contact us: